Privacy Policy

Last updated: 18 July 2026

Brant Street Cleaners ("we", "us", "our") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This policy explains how we collect, use, disclose, and safeguard personal information when you visit our shop, use our website at molcearchb.media, or contact us.

1. Accountability

We are responsible for personal information under our control. We have designated a privacy contact to oversee compliance with this policy and to respond to enquiries and complaints.

Business name: Brant Street Cleaners
Address: 421 Brant Street, Burlington, Ontario L7R 2G3, Canada
Phone: 905-637-4412
Email: [email protected]
Privacy contact: Manager, Brant Street Cleaners

2. Information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and mailing or delivery address when you visit our shop, register for pickup and delivery, submit our contact form, or open a commercial account.
• Service information — garment descriptions, cleaning preferences, alteration notes, ticket numbers, pickup schedules, and payment records.
• Transaction information — invoice details and payment method. We do not store full credit card numbers on our own systems when payments are processed by third-party providers.
• Communication records — emails, phone notes, and messages related to your orders or enquiries.
• Website usage data — IP address, browser type, pages visited, and cookie preferences when you use our website (see our Cookie Policy).

We collect personal information only for identified purposes and, where practicable, directly from you. We will inform you of the purposes for collection when required by law.

3. How we use your information

We use personal information to:

• Provide dry cleaning, laundry, wet cleaning, alterations, and pickup and delivery services
• Prepare quotes, tickets, and invoices
• Communicate about order status, pickup schedules, and account billing
• Process payments and maintain business and tax records
• Respond to enquiries and customer support requests
• Improve our website when you consent to analytics cookies
• Comply with legal, regulatory, and accounting obligations

We will not use your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law.

4. Consent

We obtain your knowledge and consent for the collection, use, or disclosure of personal information, except where inappropriate or where the law permits or requires otherwise. Consent may be express (for example, when you sign up for delivery) or implied (for example, when you drop off garments for cleaning and provide contact details for pickup notification).

You may withdraw consent for optional uses — such as marketing emails — at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide certain services.

5. Disclosure of information

We do not sell your personal information. We may disclose information to:

• Service providers — such as website hosting, email platforms, payment processors, and accounting software, under contractual obligations to protect your information and use it only for the services they provide to us.
• Professional advisers — lawyers, accountants, or insurers when necessary.
• Regulators or law enforcement — when required by Canadian law or to establish, exercise, or defend legal claims.

Some service providers may process or store data outside Canada. When personal information is transferred across borders, we take reasonable steps to ensure comparable protection through contractual safeguards and by using reputable providers.

6. Safeguards

We protect personal information with security safeguards appropriate to the sensitivity of the information, including physical controls for ticket and customer records, limited staff access on a need-to-know basis, and password-protected digital systems.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, tax, and accounting requirements. When information is no longer required, we securely destroy, delete, or anonymize it.

Garments unclaimed more than 30 days past the due date may be donated or disposed of in accordance with our store policy. Associated ticket records may be retained for a limited period for business purposes.

8. Accuracy and access

We keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is used. You may request access to the personal information we hold about you and request correction of inaccurate or incomplete information.

To make an access or correction request, contact us at [email protected] or write to the address above. We will respond within a reasonable time, generally within 30 days, as required under PIPEDA.

A nominal fee may apply for access requests where permitted by law; we will advise you in advance if a fee applies.

9. Challenging compliance

If you have concerns about our privacy practices, contact our privacy contact first. We will investigate complaints and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

10. Children

Our services are intended for a general audience. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent. If you believe we have collected a child's information in error, please contact us and we will delete it promptly.

11. Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact us

For privacy enquiries, access requests, or complaints:

Brant Street Cleaners
421 Brant Street, Burlington, Ontario L7R 2G3, Canada
Email: [email protected]
Phone: 905-637-4412